Job purpose

This position is not remote!

Under the supervision of the Consumer Loan Supervisor and the AVP of Consumer Lending, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for consumer loan products. Provides member and departmental support for all aspects of consumer loan and consumer loan servicing within the Credit Union. Handles all member transactions with complete discretion and confidentiality.

Duties and responsibilities

• Interviews consumer loan applicants in person, by phone, or electronically and assists borrowers in providing information, and answering questions to find the best loan product for their needs.
• Works with the borrower to gather financial information such as credit reports and verify the accuracy to determine creditworthiness.
• Answers questions from borrowers throughout the loan process and explains to the borrowers such things as interest rates, loan limits, insurance products, payoffs, etc.
• Gather all required information and documentation to secure a consumer loan.
• Prepare and submit detailed loan packages to the underwriters for approval or denial.
• Verifies contents and completion of approved loan folders and inputs onto the computer system.
• Maintains a filling system and procedures to monitor that the required documentation is received in a timely manner and maintained appropriately and according to policies and procedures.
• Closes approved loans; completes all necessary loan documents to close the file; and prepares payroll designation and all other related documents to bring to completion.
• Ensures that all members and potential members feel welcome to the Credit Union and are supported professionally in the process.
• Informs members of Credit Union products and services, explaining features and benefits; cross-sells products and services when appropriate and within scope of responsibility.
• Scans checks and performs other duties within the department as needed.
• Cross-trains and performs all positions within the Mortgage Loan Department
• Participate in activities that help reinforce our PICK US values and support a positive internal culture.
• Attends training sessions upon request.
• Adheres to the Credit Union's anti-money laundering and Bank Secrecy Act policies and procedures.
• Assumes other duties as new products, services, or technology are introduced.
• Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required.

Qualifications

• Professional and pleasant interpersonal and communication skills.
• Position requires general knowledge of all Credit Union products and services as well as credit procedures.
• Requires education equivalent to a four-year high school education. Proficiency with computer software applications including Word and system applications is required.
• Position requires two years of experience in a bank, or Credit Union with consumer loan processing experience preferred.
• Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations.
• Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest).

Working conditions

Must be able to routinely perform indoors in climate-controlled shared work area with minimal noise. At times having to interact with difficult members.

Physical requirements

While performing the essential duties of the position, the employee would be regularly required to stand, sit, walk, stoop, kneel, talk, and hear. Vision requirements include close vision and the ability to focus. The nature of this position requires physical mobility and the ability to occasionally lift and/or move a maximum of 25 pounds.

Direct reports

None

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.